Terms of service

In the company Legit Group r. o., with its registered office at Jenisejská 2441/45A, 040 12 Košice – city district Nad jazerom, Company ID (IČO): 57193321, registered in the Commercial Register of the Municipal Court Košice, Section: Sro, file no. 63411/V, registered in the Commercial Register of the Municipal Court Košice, Section: Sro, file no. 48913/V (hereinafter “we”), we pay great attention to the protection of personal data.

In this document you will find information about which personal data we process, in particular about our customers and users of our website, whether we process data based on consent or based on another legal basis, for what purposes we use it, to whom we may transfer it, and what rights you have in connection with the processing of your personal data.

The controller, in connection with fulfilling its information obligations under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (hereinafter the “Regulation”) and Section 19 of Act No. 18/2018 Coll. on the Protection of Personal Data (also referred to as the “Personal Data Protection Act”), provides the data subject, within the meaning of Section 19(2), with the stated purpose; otherwise, it is not possible to conclude the contract in which the data subject has expressed an interest.

In the course of our activities, we process personal data for various purposes and to various extents, either without your consent or based on your consent.

A. Controller:
Legit Group r. o., with its registered office at Jenisejská 2441/45A, 040 12 Košice – city district Nad jazerom, Company ID (IČO): 57193321, registered in the Commercial Register of the Municipal Court Košice, Section: Sro 63411/V, registered in the Commercial Register of the Municipal Court Košice, Section: Sro 48913/V

Contact details:
Email: info@piercinger.com

B. What personal data do we process?
When you use our services, we collect various types of data, such as your username and password, your contact details and other settings.

We track which products you view on our website and from which device, what from our offers sent by email interested you, and we derive additional information about you from this in order to show you tailored offers and to further improve our website in the future. If you purchase from us or create an account, we also work with your identification and contact details, your orders, and the data you set in your account.

If you visit our website, we use so-called COOKIES. If you purchase from us, we store your identification and contact details and information about your orders based on our legitimate interest (without your consent) for the purpose of protecting legal claims and our internal records and control.

The legitimate interests in this case are the protection of legal claims and the control of proper provision of our services. If we are obliged to comply with a legal obligation, we also process your personal data for that reason.

On the basis of this legal ground (without your consent), we process your identification and contact details and order data, in particular in order to comply with the following laws: Act No. 40/1964 Coll., Civil Code; Act No. 250/2007 Coll. on Consumer Protection; Act No. 102/2014 Coll. on Consumer Protection in distance selling or off-premises contracts; Act No. 431/2002 Coll. on Accounting; Act No. 222/2004 Coll. on Value Added Tax.

If you are the recipient of goods or a service ordered from us, we process your identification and contact details:
a) based on legitimate interest for the preparation, conclusion and performance of the contract with our customer. Performance of this contract is our legitimate interest.
b) for the purpose of fulfilling legal obligations, in particular under Act No. 222/2004 Coll. on VAT and Act No. 431/2002 Coll. on Accounting,
c) for the purpose of protecting legal claims and our internal records and control. Our legitimate interests are the protection of legal claims and the control of proper provision of our services.

If you communicate with us through various channels, in particular via email, chat tools and social networks, we will process your identification and contact details and records of the communication:
a) based on our legitimate interest (i.e., without your consent) for the purpose of handling your requests; or if you have purchased from us and your request relates to an order, we may carry out this processing based on performance of the contract with you,
b) for the purpose of recording your requests so that we can check that we handle them properly and on time,
c) to prove that we received your request and handled it.

We process the following personal data:

  1. identification data, meaning in particular name and surname, username and password, Company ID (IČO) and Tax ID (DIČ) if you are an entrepreneur;

  2. contact data, meaning personal data enabling us to contact you, in particular email address, telephone number, delivery address, billing address, and your social media contact;

  3. your settings, meaning data in your account, in particular saved addresses and profiles, newsletter settings, loyalty program memberships, shopping lists, your reviews of products and services, and completed questionnaires;

  4. data about your orders, meaning in particular details of goods and services ordered, delivery and payment method including the payment account number, and complaint/claim data;

  5. data about your behaviour on the website, in particular the goods and services you view, links you click, how you move around our website and scroll, as well as data about the device you use, such as IP address and location derived from it, device identification, technical parameters such as operating system and version, screen resolution, browser and version, and data obtained from cookies and similar technologies used to identify devices.

C. Purpose of processing and legal basis:
Pre-contractual relations and conclusion of contract
Legal basis: Article 6(1)(b) of the Regulation and Section 13(1)(b) of the Personal Data Protection Act: processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps prior to entering into a contract at the request of the data subject; Article 6(1)(c) of the Regulation and Section 13(1)(c) of the Personal Data Protection Act: processing is necessary for compliance with a legal obligation – the controller is obliged under specific legislation to provide personal data of the data subject to public authorities.

D. Recipients / categories of recipients:
External accountant, IT department, bank, occupational health & safety provider, Google, LLC, state institutions for the purpose of fulfilling employer obligations: Social Insurance Agency, health insurance company, tax office, supplementary pension savings institution, pension management company, state administration and public authority bodies for supervision and inspection (e.g., labour inspectorate), labour/social affairs and family office, bailiff, court, law enforcement authorities, etc.

For the purpose of processing an order, our company may transfer personal data to additional entities. In connection with processing your order, we cooperate with partners involved in order fulfilment, in particular:

  • partners operating payment systems to secure payment, especially card payments

  • a shipping/delivery partner

Based on your consent, our company is also entitled to transfer your personal data to advertising and social networks, in particular: Google Ireland Limited (registration number: 368047), Gordon House, Barrow Street, Dublin 4, Ireland; and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland.

E. Cross-border transfer outside the EU
No cross-border transfer of personal data to third countries outside the European Economic Area or to an international organisation takes place. This occurs only if you give consent to the storage of analytical cookies.
In that case, your personal data will be transferred to the USA to Google LLC, the provider of Google Analytics, which the controller uses to measure traffic and activity on the controller’s website.

F. Data retention period
A fixed period – the period determined by laws for exercising rights and obligations arising from the concluded contract. The controller may process personal data for longer solely for archiving purposes, scientific purposes, historical research purposes or statistical purposes under specific legislation.

G. Automated decision-making (profiling)
The controller does not carry out processing based on automated individual decision-making and does not carry out profiling.

H. Rights of the data subject
The data subject has the right:
a) to request access to personal data concerning the data subject
b) to rectification of personal data
c) to erasure of personal data (if the statutory reasons are met, e.g., the purpose has ended)
d) to restriction of processing (under statutory conditions, e.g., if data are inaccurate)
e) to object to processing based on legitimate interests; if there is no compelling legitimate reason and you object, the controller will stop processing
f) to withdraw consent at any time (withdrawal does not affect lawfulness prior to withdrawal)
g) to data portability in certain cases (applies to data you provided based on consent or contract)
h) to lodge a proposal / complaint with the supervisory authority

You can exercise your rights:

  • in writing by delivering a request, in person or by post to the controller’s registered office address

  • electronically by email: info@piercinger.com

If there are justified doubts about the identity of the data subject, the controller may verify identity by requesting additional information, inviting you in, verifying an identity document, or by another appropriate method. You also have the right to submit a complaint to the supervisory authority: Office for Personal Data Protection (link and contact details as stated in the text).

I. COOKIES PROCESSING
For the operation of our website www.piercinger.com we use essential cookies enabling basic functionality (security, network management and accessibility). A cookie is a small file of letters and numbers that we store in your browser or device storage. You can disable cookies in your browser settings, but this may significantly affect the website’s functionality.

Essential cookies:

  • Basic cookies: enable core functionality (security, network management, accessibility).

  • Functional cookies: can speed up processing of your request and remember your page preferences.

We would also like to use voluntary (non-essential) cookies to improve our website, but enabling them requires your consent.

Non-essential cookies:

  • Analytical cookies: allow us, via Google Analytics, to improve site functionality by monitoring your use of our website. Our website also uses third-party tools for traffic measurement (e.g., Google Analytics). It loads third-party codes that may require acceptance of cookies from those third-party sites. Those third parties are fully responsible for those cookies; for more information, you should read their privacy/cookie policies.

Session cookies are processed until you close your browser. Persistent cookies remain stored until they expire or you manually delete them.
You can prevent storing cookies at any time via your browser settings; however, in that case the website or third-party services may not function. Instructions for changing cookies can be found in each browser’s “Help” section.

English translation (Terms & Conditions / VOP text)

Introductory provisions and definitions

  1. These General Terms and Conditions (also “GTC”) govern the legal relationships between the company Legit Group r. o., with its registered office at Jenisejská 2441/45A, 040 12 Košice – city district Nad jazerom, Company ID (IČO): 57193321, registered in the Commercial Register of the Municipal Court Košice, Section: Sro 63411/V, registered in the Commercial Register of the District Court Košice I, Section: 53766/V, Tax ID (DIČ): 2121248118 (also “Seller”), and any person who is the Buyer of a product offered by the Seller in the Seller’s online store.

  2. Seller contact: email: info@piercinger.com

  3. The Seller is also the operator of the electronic system through which it operates the online store on the domain www.piercinger.com (also the “Online Store”).

  4. The Buyer is any person (natural or legal person) who has completed and submitted an order through the Seller’s Online Store, or who placed an order by email, to whom the Seller sent a price offer, and who accepted that price offer.

  5. A Consumer is a natural person who, when concluding a contract under these GTC, does not act within the scope of their business activity.

  6. Products are goods intended for sale and published in the Seller’s Online Store (also “products”).

  7. “Contract” means a purchase contract.

  8. The competent authority supervising legality in the field of consumer protection is:
    [authority address and contact as stated]
    Complaint submission form: (link as stated)

In case of any complaints or suggestions, the Buyer may also address them directly to the Seller; we recommend sending complaints to the Seller’s email: info@piercinger.com. Any complaint will be assessed and handled within 10 working days in accordance with the legal order of the Slovak Republic. The consumer will be informed about the handling of the complaint in the same form as the complaint/suggestion was delivered.

Order of product – conclusion of the purchase contract

If the Buyer is a Consumer, placing the offered product in the Online Store is considered a proposal to conclude a purchase contract, and the purchase contract is concluded when the Consumer submits the order and the Seller accepts it. The Seller will confirm acceptance to the Buyer without undue delay by an informational email to the provided email address.

  1. If the Buyer is an entrepreneur, the proposal to conclude the purchase contract is the order submitted by the entrepreneur, and the contract is concluded at the moment the Seller’s binding consent is delivered to the entrepreneur Buyer.

  2. The purchase contract is concluded for a definite period and terminates upon fulfilment of the obligations of the Seller and the Buyer.

  3. The purchase contract may also terminate by agreement of the parties, withdrawal, or termination notice.

III. Purchase price and payment terms

  1. The purchase price of products ordered through the Online Store (“purchase price” or “price”) is listed separately for each product and is valid at the moment the Buyer creates the order. The stated price is final, except for the shipping cost charged separately under Article VII and any payment fees under Article IV.

  2. The basic currency is Euro.

  3. In addition to the purchase price, shipping costs under Article VII(3) and payment costs under Article IV will be charged.

4–5. Payment methods:
You can pay for products in the Seller’s Online Store by:

  1. cash on delivery – subject to a fee

  2. card payment via a payment gateway

Delivery of products

The Seller dispatches the product within 5 working days from the conclusion of the purchase contract, and the product is delivered to the Buyer within 10 working days from the conclusion of the contract, if the Buyer chose cash on delivery.
If the Buyer chose payment by bank transfer or deposit to the Seller’s account based on an invoice issued by the Seller, the product is dispatched within 5 working days from the crediting of the purchase price to the Seller’s account, and delivered within 10 working days from that crediting.

  1. The Seller is obliged to deliver products to the Buyer in the ordered quantity and quality together with tax documents relating to the order.

  2. The place of delivery is the address stated by the Buyer. If the Buyer does not specify a special delivery address, the delivery address is the Buyer’s residential address.

  3. Delivery is carried out by one of the methods under Article VIII of these GTC, depending on the Buyer’s choice.

  4. Delivery is completed by handing over the product to the Buyer (or to a person authorised in writing by the Buyer).

  5. The Seller may send the part of the order that is immediately available and deliver the remaining part later within the statutory period, provided that no additional postage is charged beyond what was disclosed to the Buyer before concluding the contract.

Acceptance of the product

The risk of damage to the product and liability for damage passes to the Buyer upon acceptance, regardless of whether the Buyer accepts in person or via an authorised person.

  1. Ownership passes from the Seller to the Buyer at the moment of acceptance of the product.

  2. The Buyer has the right not to accept the delivered product if a different type of product is delivered or in cases of:

  1. delivery of goods contrary to the contract (different or damaged goods),

  2. delivery in damaged packaging, or

  3. delivery without the relevant documents.

  1. The Buyer is obliged to pay the purchase price properly and on time.

VII. Shipping – delivery methods and shipping price

  1. Shipping costs are not included in the product price. They will be calculated and communicated to the Buyer before concluding the contract in the shopping cart, and their amount depends on the Buyer’s choice. The Buyer agrees to pay shipping costs together with the purchase price.

VIII. Consumer’s withdrawal from the contract without giving a reason

  1. The Consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the day of receiving the product. The Consumer may also withdraw before the withdrawal period starts running.

  2. If the Consumer wants to exercise this right, they must notify the Seller of withdrawal no later than the last day of the period, or hand it over for postal delivery no later than the last day of the period to the Seller’s address stated.

  3. Withdrawal can also be made in paper form or on another durable medium (e.g., email). Withdrawal can also be made via the withdrawal form available in the Seller’s Online Store. It is recommended to include: order number, purchase date, which product is being withdrawn from, name and surname, address, and optionally bank account number for refunds. Otherwise, the Seller will refund using the same method as the Consumer used to pay.

  4. Upon withdrawal, both parties must return what they provided. The Consumer is liable only for a decrease in value caused by handling beyond what is necessary to determine the nature, characteristics and functioning of the product. The Consumer is not liable if the Seller did not inform them about withdrawal rights. If the value decreased due to excessive handling (e.g., damage), the Consumer is liable for the damage. Justified costs to restore the product may also be considered a decrease in value.

  5. If the Consumer withdraws under Act No. 102/2014 Coll., the Consumer bears the cost of returning the product, unless the Seller agreed to bear it.

  6. The Seller will refund the Consumer the paid amount for the product and all payments received, including costs of delivery/shipping and other fees, within 14 days from receipt of the withdrawal notice. This does not include the return shipping cost borne by the Consumer.

  7. The Seller is not obliged to reimburse additional costs if the Consumer explicitly chose a delivery method other than the cheapest standard delivery offered. Additional costs mean the difference between the chosen method and the cheapest standard method.

  8. Cash-on-delivery return shipments will not be accepted. We recommend sending returns by registered mail.

9–12. The Seller informs the Consumer that the Consumer is not entitled to withdraw if:
10) the goods are sealed for health/hygiene reasons and the seal was broken after delivery,
11) the goods, due to their nature, can be inseparably mixed with other goods after delivery,
12) the goods were made to the Consumer’s special requirements, custom-made, or specifically for one Consumer.

Alternative dispute resolution

If the Consumer is not satisfied with how the Seller handled a complaint or believes the Seller violated their rights, they may request remedy from the Seller. If the Seller rejects the request or does not respond within 30 days, the Consumer may submit a proposal to initiate alternative dispute resolution under the relevant law. The competent ADR entity is the Slovak Trade Inspection or another authorised entity listed by the Ministry (as stated). The Consumer may also use the EU online dispute resolution platform (as stated). Further information is available on the Ministry website and in Act No. 391/2015 Coll.

IX. Rights from liability for defects

Introductory provisions on liability for defects
[This section lists situations where liability does not apply, and then describes conformity requirements and warranty rules.]

We do not respond for defects if:

  • you were informed about existing defects or should have known about them based on circumstances and they are not contrary to agreed properties;

  • defects arose after you took over the goods, provided they did not arise from breach of our obligations, or you refused acceptance without legal reason;

  • you did not notify obvious defects in time;

  • you did not notify hidden defects in time;

  • for used goods: defects caused by use/wear; for discounted goods: defects corresponding to the discount;

  • you did not claim defects within the deadlines stated;

  • the goods do not meet general requirements under § 617 of the Civil Code, provided you were clearly informed and explicitly agreed to the non-conformity.

If you are an entrepreneur, we undertake to deliver goods in the agreed quality, quantity and without defects.
If you are a consumer, we undertake to deliver goods in accordance with general requirements under § 617 and agreed requirements under § 616 of the Civil Code, as presented on our e-shop or promotional materials, and without defects. Goods may deviate from § 617 requirements only if we explicitly informed you at contract conclusion and you explicitly and separately agreed.

Goods conform with § 617 if they:

  • are fit for all usual purposes for goods of the same type, considering legal rules, technical standards, or codes of conduct;

  • match the description and the quality of a sample/model made available before contract conclusion;

  • are delivered with accessories, packaging and instructions you can reasonably expect, including assembly/installation instructions;

  • are delivered in the quantity/quality and with properties including functionality, compatibility, safety and durability typical for goods of the same type, considering any public statements by us or others in the supply chain, including the manufacturer.

We are liable for defects existing upon delivery within the scope of our obligations.

Digital elements / updates:
If the contract concerns goods with digital elements or digital content/service, we are not liable for defects caused by failure to install updates if we provided updates, informed you about availability and consequences, and the failure was not caused by deficiencies in our instructions.

General warranty period is 24 months from acceptance. If goods are replaced, the warranty starts again from acceptance of the new goods.
Rights from defects must be exercised within the warranty period. For perishable goods, rights must be exercised no later than the day after purchase.

Claiming defects (complaints) – Entrepreneurs
You must notify defects without undue delay after you could have discovered them, no later than 3 days from acceptance.
Hidden defects must be claimed without undue delay after discovery, no later than by the end of the warranty period.
If the parcel is delivered with damaged packaging or is obviously too light, do not accept it and inform us immediately by email. For obvious defects, you must claim immediately; later claims for obvious defects (including missing items) will not be considered.
The warranty covers defects described and/or contrary to our obligations. You are not entitled to claim defects where we are not liable or if you knew about the defect before acceptance / were informed / received an appropriate discount.

Claiming defects (complaints) – Consumers
You have the right to claim defects that appear within 2 months of discovering the defect, no later than 24 months from delivery. For goods with digital elements with continuous supply, we are liable for defects throughout the agreed period, at least 2 years from delivery.
If packaging is damaged or the parcel is too light, we recommend not accepting it and notifying us. If you accept it, check in the presence of the courier and record damage/missing items.
If you later discover obvious defects after acceptance, claim without undue delay; later claims may be rejected.
You cannot claim defects where we are not liable under the stated rules or applicable law.

How to submit a complaint
If goods have a defect, you can notify us and claim rights by email or letter to our addresses, or in person at our premises. You can also use the sample form (annex).
In your complaint include: defect description, your identification details, email for communication, and which remedy you request.
Provide proof of purchase (invoice); otherwise we are not obliged to accept the complaint.
The day of complaint submission is the day defective goods with documents are delivered to us. If your submission is incomplete, we will ask you to complete it; the procedure starts upon receiving the completed submission.
We will confirm receipt and state the shortest possible deadline for remedy.
If you fail to complete within 10 days from our request, we will treat it as unfounded and may not deal with it.

Handling the complaint
We will remedy the defect within a reasonable time needed to assess and repair/replace, not exceeding 30 days from complaint submission / defect notice. We do not provide a consumer guarantee under § 626.
We may refuse your chosen remedy if impossible or disproportionately costly.
In exceptional cases, we may extend the deadline for objective reasons and will inform you in writing.
If repair is possible, you are entitled to free repair. You may request replacement instead. We may replace instead of repairing if it does not cause serious difficulties.
After the deadline, you are entitled to an appropriate discount or withdrawal from the contract, and also in other listed cases (repair/replacement not possible, disproportionate costs, defects persist, etc.). Discount must correspond to the difference in value. Refund/discount is paid by the same method unless agreed otherwise; costs are borne by us.
You cannot withdraw if you contributed to the defect or if the defect is negligible. If the contract covers multiple goods, withdrawal applies to defective goods only unless it is unreasonable to keep the rest without the defective goods.

If the defect cannot be remedied and prevents proper use, you have the right to replacement or withdrawal. Similar rights apply for repeated defects or multiple defects preventing proper use.

We will handle the complaint by delivering repaired goods, replacing goods, paying a discount, or issuing a written justified rejection of liability.
Consumer defect rights are governed by the Civil Code and consumer protection law.

If we reject liability, you may obtain an expert opinion to prove our liability. If proven, you may claim again and we must deal with it. Costs of the expert opinion are borne by us, but you must claim them within 2 months from the handling of the repeated complaint.
By concluding the contract, you confirm you had the opportunity to read and understand the complaint conditions in advance.

Final provisions

  1. The Seller reserves the right to change the GTC. Written notification is fulfilled by publishing the change in the Online Store, applicable until the contract terminates.

  2. For contracts with natural persons acting outside business activity, in addition to Act No. 40/1964 Coll. Civil Code, special rules apply, in particular consumer protection laws for distance/off-premises contracts and Act No. 102/2014 Coll., Act No. 250/2007 Coll. on consumer protection.

  3. For legal persons and entrepreneurs, Act No. 513/1991 Coll. Commercial Code applies.

  4. An integral part of these GTC is the Complaints Procedure published in the Seller’s Online Store.

  5. These GTC become valid and effective upon publication in the Seller’s Online Store on 15.12.2024.